IT Résumé

Wendy A. Showell
(Address and Phone Number Redacted for Internet Use)

Summary of Skills:

  • Windows 95/98/98se/Millennium/XP/Vista/7, Windows NT/2000, Windows CE, Windows Administration, SQL Server 2000, Unix, Linux, Mac OS, Xwindows, Novell, Citrix
  • Microsoft Office Suite, Adobe Professional Suite, various office and administrative software packages
  • Blackbox, Whitebox, Web Application, Networking, and Client-Server Application testing
  • Testing Tools such as WebKing, Astra QuickTest, E-Test, Visual Test, Silk Test
  • Tracking Systems such as PVCS Tracker, Rational ClearQuest, IPSSources, Remedy
  • PC & Mac hardware and software compatibility and functionality testing including test plan creation and maintenance
  • LAN/WAN, TCP/IP communication system protocols and architectures
  • Web page design and development including hand coded HTML, DHTML, CSS, and SSI
  • Photoshop, Paint Shop Pro, Corel, Flash, Shockwave, various multimedia, video, and audio manipulators
  • Account creation, administration, and support in Unix, Linux, and NT
  • Good analytical and troubleshooting skills

Related Professional History:

March 2011 – Present   Technisource, Mechanicsburg, PA
Help Desk Agent (Honeywell International)

  • Responsible for first level support requests through both phone and email for both Honeywell’s Specialty Materials and Technology Solutions Inc. groups.
  • Responsible for timely follow-up on all open issues.
  • Responsible for coordinating with international vendors and second level support.

Sept 2009 – Jan 2010   TriStarr Staffing, Lancaster, PA
Technical Dispatcher (One2One Computer Services)

  • Responsible for all incoming calls, including all service and support calls and emails.
  • Responsible for all walk in service and support clients.
  • Responsible for all helpdesk and field tech scheduling as well as tracking daily technician progress.
  • Responsible for weekly ticket tracking and reporting.
  • Responsible for all general reception and administrative tasks.

Jan 2008 – Nov 2008   Collins Consulting, Mechanicsburg, PA
Navy & Marine Corp Intranet Assistant Customer Technical Representative Contract Support (Naval Supply Systems Command HQ)

  • Responsible for supporting a 500+ employee activity using PC platforms.
  • Responsible for maintaining a current inventory of all computer hardware, software, peripherals, and handheld devices.
  • Responsible for interfacing with Navy Supply Information Systems Activity (NAVSISA) as well as Electronic Data Systems (EDS) regarding all computer and networking issues.
  • Responsible for client account creation, maintenance, and all technical service requests.

Dec 2005 – June 2007   Oregon Health & Science University, Portland, OR
Administrative and Computer Support (Department of Biochemistry and Molecular Biology)

  • Responsible for supporting a 100 employee department, using both PC and Mac platforms.
  • Responsible for maintaining departmental computer, audio, and video equipment.
  • Responsible for interfacing with University Information Technology Group regarding computer and networking issues as an assigned Web Manager and Network Contact.
  • Responsible for administration and maintenance of departmental, laboratory, and program websites.
  • Responded to employees’ support issues via phone, email, and fax, as well as on site support.

July 2001 – February 2003   QualityLogic, Vancouver, WA
Quality Assurance Engineer (Hewlett Packard)

  • Responsible for coordinating with Engineers and performing quality assurance test functions associated with the ESDO team.
  • Developed test procedures conforming to the application’s Test Descriptor Specifications.
  • Developed test case documentation conforming to rigid company standards.
  • Familiar with the software development lifecycle and industry standard software testing methodologies.
  • Setup hardware according to test specifications, performed root cause analysis, debugged, and provided detailed reports of any resultant issues.
  • Performed system tests as defined by system test-procedure specifications; observed and recorded actual system test results, including execution description, procedure results, and anomalous events; and submitted test-incident reports for anomalous events.
  • Responsible for tracking, analyzing, and reproducing bugs that were found during the test.
  • Responsible for weekly defect tracking report spanning multiple test projects and reported to ESDO-wide management group.

December 2000 – January 2001   Natural Data, Portland, OR
Quality Assurance Engineer (Creative Media Development)

  • Developed test procedures conforming to the application’s Test Descriptor Specifications.
  • Responsible for all Internet related test environments, including planning, performing, analysis, and debugging of Internet related errors.
  • Setup hardware according to test specifications, performed root cause analysis, debugged, and provided detailed reports of any resultant issues.
  • Performed system tests as defined by system test-procedure specifications; observed and recorded actual system test results, including execution description, procedure results, and anomalous events; and submitted test-incident reports for anomalous events.

November 1999 – November 2000   HL Yoh, Hillsboro, OR
Quality Assurance Engineer (Intel Corporation/CPD)

  • Responsible for coordinating with Engineers and performing quality assurance test functions associated with the Connected Products Division (CPD).
  • Participated in all QA phases Project Assessment phase, QA Design phase, Test Execution Plan phase, Test Procedure phase, and quality release criteria phase.
  • Developed test procedures conforming to the application’s Test Descriptor Specifications.
  • Familiar with the software development lifecycle and industry standard software testing methodologies.
  • Responsible for all Internet related test environments, including planning, performing, analysis, and debugging of Internet related errors.
  • Knowledge of OTMs (Online Test Management Software).
  • Setup hardware according to test specifications, perform root cause analysis, debug, and provide detailed reports of any resultant issues.
  • Perform system tests as defined by system test-procedure specifications; observe and record actual system test results, including execution description, procedure results, and anomalous events; and submit test-incident reports for anomalous events..
  • Monitored and record defects within corporate-wide bug tracking database PVCS Tracker.
  • Responsible for tracking, analyzing, and reproducing bugs that were found during the test.
  • Perform regression tests and produce reports for weekly bug scrub meetings.
  • Excellent knowledge of Imaging software.

November 1999 – November 1999   Creative Assets, Portland, OR
HTML Programmer (Satterwhite Design)

  • Responsible for transition of original Dreamweaver HTML templates to final product.
  • Responsible for transfer of product from development to live internet environment.

July 1999-October 1999   Boly/Welch, Portland, OR
Database Technician/Administrative Assistant (Bidwell & Co., Shaarie Torah)

  • Responsible for database entry and management.
  • Responsible for the design, layout, and publishing of regular mass mailings.
  • Raised the quality of and applied unified standards to the client’s publishing and mailing efforts.
  • Responded to client’s support issues via phone, email, and fax, as well as on site support.

November 1998 – July 1999   NTS (Expeditors International), Portland, OR
Global Logistics Assistant, Ocean Inbound

  • Responsible for the management and tracking of ocean inbound freight using a worldwide proprietary database system.
  • Responsible for the communication between international clients.
  • Supported 30 desk on site NT Network.

May 1998   BarnesandNoble.com, New York, NY
Web Quality Assurance

  • Responsible for the testing of Internet applications.
  • Responsible for bug reporting and tracking using a proprietary system.
  • Developed test procedures conforming to the application’s Test Descriptor Specifications.
  • Perform system tests as defined by system test-procedure specifications; observe and record actual system test results, including execution description, procedure results, and anomalous events; and submit test-incident reports for anomalous events.

July 1997 – February 1998   Franklin Communications Services, Buffalo, NY
Web Developer / Technical Support

  • Responsible for design and development of client web pages.
  • Interfaced with other web developers and programmers.
  • Responsible for web page functionality testing.
  • Responsible for user account administration.
  • Responded to client’s support issues via phone, email, and fax, as well as on site support.

July 1996 – May 1997   Common Grounds Internet Café, Buffalo, NY
Web Developer / Technical Support

  • Responsible for design and development of client web pages.
  • Interfaced with other web developers and programmers.
  • Responsible for web page functionality testing.
  • Responsible for user account administration.
  • Responded to client’s support issues via phone, email, and fax, as well as on site support.

September 1995 – July 1996   Macronet, Inc, Buffalo, NY
Web Developer / Technical Support

  • Responsible for design and development of client web pages.
  • Interfaced with other web developers and programmers.
  • Responsible for web page functionality testing.
  • Responsible for user account administration.
  • Responded to client’s support issues via phone, email, and fax, as well as on site support.

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