Administrative and Computer Support Résumé

Wendy A. Showell
(Address and Phone Number Redacted for Internet Use)

Brief Summary of Skills:

  • Extensive experience in office management and administration including but not limited to scheduling, data entry and extraction, payroll and personnel management, travel arrangements and conference planning, and other office duties.
  • Extensive experience with PC & Macintosh computers, operating systems, and software including MS Office Suite, graphics programs, web page design and development, and desktop publishing.
  • Strong communication skills, both written and verbal, and experience as a speech and writing tutor.
  • Strong analytical and troubleshooting skills, able to resolve issues quickly and efficiently.
  • Great attention to detail, meticulous organization, thorough follow-up, and able multi-tasker.
  • Creative, outgoing, and love to interact with people from diverse cultures and backgrounds.

Educational History:

Aug 2000 – Aug 2003 Marylhurst University
Bachelors Degree in Religious Studies & Philosophy

Applicable Professional History:

Mar 2011 – June 2012   Technisource, Mechanicsburg, PA
Help Desk Professional (Honeywell International)

  • Responsible for incoming service calls and emails.
  • Responsible for thorough documentation and end-to-end support.
  • Assisted with monthly metrics reporting.

Sept 2009 – Jan 2010   TriStarr Staffing, Lancaster, PA
Technical Dispatcher (One2One Computer Services)

  • Responsible for all incoming calls, including all service and support calls and emails.
  • Responsible for all walk in service and support clients.
  • Responsible for all helpdesk and field tech scheduling as well as tracking daily technician progress.
  • Responsible for weekly ticket tracking and reporting.
  • Responsible for all general reception and administrative tasks.

Jan 2008 – Nov 2008   Collins Consulting, Mechanicsburg, PA
NAVSUP HQ NMCI ACTR Contract Support (Naval Supply Systems Command HQ)

  • Responsible for supporting over 400 Naval Supply Systems Command Headquarters employees and their associated PC hardware and software.
  • Responsible for inventory and tracking of all desktops, laptops, cellular air cards, Blackberries, external hard drives, and printers.
  • Responsible for day to day technical service requests and interfacing with base ops staff.
  • Responsible for the creation and distribution of support documents.

Dec 2005 – June 2007   Oregon Health & Science University, Portland, OR
Administrative Assistant/Computer Support

  • Responsible for all administrative duties including but not limited to filing of federal grants, making travel arrangements, handling manuscripts, mailing and shipping, word processing, and ordering, for six professors as well as their laboratory students and staff for the Biochemistry and Molecular Biology Department.
  • Responsible for supporting a 100 employee department using both PC and Mac platforms.
  • Responsible for maintaining departmental computing, audio, and video equipment.
  • Responsible for interfacing with University Information Technology Group regarding computing and networking issues as an assigned Web Manager and Network Contact.

June 2005 – Dec 2005   Personnel Department, Portland, OR
PAS Resource / Administrative Assistant (Oregon Health & Science University)

  • Responsible for all incoming calls, faxes, patient check ins and outs, filing, patient charts, incoming and outgoing mail, new patient paperwork and payments, as well as general office duties for the University Fertility Consultants, Center for Women’s Health, and Family Medicine.
  • Responsible for transcription of all incoming triage nursing calls.

July 2001 – Feb 2003   QualityLogic, Vancouver, WA
Quality Assurance Test Engineer (Hewlett Packard)

  • Responsible for the testing of new web applications and printing software.
  • Responsible for tracking, analyzing, and reproducing bugs that were found during the test.
  • Developed test case procedures and documentation conforming to rigid company standards.
  • Responsible for setting up hardware according to test specifications.

Nov 1999 – Nov 2000   HL Yoh, Hillsboro, OR
Quality Assurance Test Engineer (Intel Corporation)

  • Responsible for the testing of new software applications and imaging peripherals (camera).
  • Responsible for tracking, analyzing, and reproducing bugs that were found during the test.
  • Excellent knowledge of Imaging software.

July 1999 – Oct 1999   Boly:Welch Recruiting & Staffing Services, Portland, OR
Administrative Assistant (Bidwell & Company, Shaarie Torah)

  • Responsible for the design, layout, and publishing of regular mass mailings.
  • Raised the quality of and applied unified standards to the client’s publishing and mailing efforts.
  • Responsible for database entry and management.

Nov 1998 – July 1999   Northwest Temporary and Staffing Service, Portland, OR
Global Logistics Assistant, Ocean Inbound (Expeditors International)

  • Responsible for the management and tracking of ocean inbound freight using a worldwide proprietary database system.
  • Responsible for the communication between international clients via phone and email.
  • Supported 30 desk on site NT Network.
  • Payroll/Personnel Administrator (Pony Express)
  • Responsible for the complete overhaul of 250+ employee personnel files .
  • Responsible for bi-weekly payroll management for 250+ employees.
  • Responsible for the daily upkeep of personnel files utilizing a national computer database.
  • Work incorporated 3 separate local offices in Portland, Salem, and Medford.

Sept 1995 – May 1998   Various, Buffalo & New York, NY
Web Developer / Technical Support

  • Responsible for design and development of client web pages.
  • Interfaced with other web developers and programmers.
  • Responsible for web page functionality testing.
  • Responsible for user account administration.
  • Responded to client’s support issues via phone, email, and fax, as well as on site support.
  • Responsible for the testing of Internet applications.
  • Responsible for bug reporting and tracking using a proprietary system.
  • Developed test procedures conforming to the application’s Test Descriptor Specifications.
  • Performed system tests as defined by system test-procedure specifications; observe and record actual system test results, including execution description, procedure results, and anomalous events; and submit test-incident reports for anomalous events.

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